This Service Level Agreement (SLA) outlines the terms and conditions for the provision of services by DelVoice (“we”, “us”, “our”) to our customers (“Customer”, “you”, “your”). By using DelVoice’s services, you agree to the terms set forth in this SLA.
This agreement defines the level of service you can expect, including service uptime, support response times, maintenance schedules, and other performance metrics. It is designed to ensure that DelVoice meets the needs of our customers and provides a clear understanding of both parties’ responsibilities.
- Response Time: We commit to responding to support requests within 7 days.
- Uptime Guarantee: We ensure a service uptime of 99%.
- Maintenance Procedures: Scheduled maintenance will occur every weekend.
If you do not agree with the terms of this SLA, you must not use DelVoice’s services.