At DelVoice, a product of Deljoo Inc., we are committed to safeguarding your privacy and ensuring compliance with applicable laws regarding the handling of personal and health information. As a transcription service for healthcare providers, including doctors, we aim to ensure transparency and give you control over the information you provide.
1. Contact Us
We are always ready to assist you with any questions or concerns. Reach out to us anytime regarding how we manage and protect your information.
If you need to:
- Ask questions
- Update your details
- Modify or delete your account
- Adjust your user preferences
- Raise an issue
- Opt out of marketing
- Or anything else…
We are just a click or call away.
For inquiries or complaints about how we handle your information, please email us at [email protected]
2. About Us
We offer the DelVoice web application, which is provided to licensed medical practitioners and other health professionals to serve their patients. The Platform supports healthcare delivery by:
- We/Our/Us: Refers to Deljoo Inc. and our affiliated entities.
- Our Services: Refers to the provision of the Platform and related services to you as a healthcare professional.
- You: Refers to you, the individual using the Platform.
- Your Information: Refers to the personal and health information you share with us.
- Privacy Laws: All applicable privacy and data protection laws we follow when managing your data.
3. Information We Collect
We collect a range of information to provide and improve our services. This includes personal data, health records, payment details, device data, and other general information.
Here are the main categories of information we collect:
- Personal Information: Such as your name, contact details, age, gender, and professional background (if you’re a practitioner).
- Payment Information: Details required for processing payments or claims, including banking or credit card info.
- Health Information: Data provided by practitioners or collected from patients for the delivery of healthcare services.
- Device Information: Includes data about your device, such as device ID, IP address, and browsing behavior.
- Other Information: This may include responses from surveys, customer feedback, or data collected via your interaction with our Platform.
We may also use de-identified data for business improvement purposes.
4. How We Collect Your Information
We gather your information directly from you or, in some cases, from third parties.
Some of the ways we collect information include:
- Registration: When you sign up for the Platform or our services.
- Communication: When you contact us or interact through forms, emails, or messages.
- Interactions: Through your use of our website, Platform, or services.
Additionally, we may collect information from third-party sources to verify qualifications or assist in your service experience.
5. How We Use Your Information
We use your data to deliver and enhance our services. Our uses include:
- Access: Enabling access to and use of our Platform and services.
- Improvement: Enhancing the functionality and user experience of the Platform.
- Healthcare Services: To facilitate the delivery of medical services.
- Marketing: We may send marketing materials but will always comply with privacy regulations.
We also use de-identified data to improve the Platform and may share it with third-party services for specific features.
6. Marketing Communications
You can opt out of marketing communications at any time. We may send emails or notifications regarding our services, but we will always allow you to unsubscribe easily.
We will never use your health data for marketing or share it with third parties for marketing purposes without your consent.
7. Data Storage and Sharing
We store your personal information in your jurisdiction unless required otherwise for service functionality. When using third-party services, we ensure data protection agreements are in place to safeguard your data.
We may share your information with:
- Employees and Affiliates
- Service Providers
- Professional Advisors
- Payment Processors
- Regulatory Bodies
8. Cookies
We use cookies on our website and Platform to improve your user experience and collect usage data. You can adjust your browser settings to manage cookie preferences.
9. Data Protection
We employ multiple measures to protect your information, including:
- Encryption and Secure Storage
- De-identification of Data
- Staff Training
- Access Control
We retain your data only as long as necessary, and we ensure secure disposal when no longer needed.
10. Your Rights
You have rights regarding your personal data, including:
- Access: Request a copy of your data.
- Correction: Update inaccurate information.
- Complaint: Raise concerns about how we handle your data.
If you wish to exercise any of these rights, contact us with your request, and we will respond within 30 days.
11. Employee Data
If you are one of our employees or job applicants, we collect additional information such as your work history, health data, and financial information, which is handled with the utmost care.
12. Changes to This Policy
Any changes to this Privacy Policy will be communicated to you via email or notifications, and we will update our website accordingly. We encourage you to review this policy periodically.
13. Contact Us
For any questions about this Privacy Policy, please reach out to us at [email protected].